Frequently Asked Questions
If you are interested in our cleaning services but have a few questions regarding our services, take a look at some of the frequently asked questions. If you still have some queries, please feel free to give us a call.
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Are You Bonded and Insured?
Yes, East-West Building Maintenance is fully bonded and insured. We are guests in your home or business, which is why we have taken the necessary measures to provide you with the peace of mind you need to feel confident in our professional cleaning services.
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Do I Need to Provide You with Cleaning Supplies?
No. You are not required to provide East-West Building Maintenance’s team with cleaning products or equipment. Our team has professional grade tools and cleaning supplies to make sure that our service is effective. Of course, if you would prefer that we use the products of your choosing, all you have to do is let us know in advance and we will accommodate your request because customer satisfaction is one of our top priorities.
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How Do I Cancel an Appointment?
Just give us a call three business days before your appointment and we will work with you to find a time that’s more convenient.
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Is it Normal to Feel Nervous Before My First Cleaning Appointment?
As a matter of fact, it is. Letting someone else see the level of cleanliness you keep your home or office at is a truly intimate and revealing thing. This is something we have understood since we started our professional cleaning business, which is why we guarantee complete discretion. Besides, there is nothing we haven’t seen before. And even if there is a brand-new mess, we won’t judge. Our friendly and courteous staff should get rid of the nerves shortly after they arrive and start making your home or business a more pleasant place to be.
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Do I Have to Be There at the Time of My Appointment?
Not at all. Most of our clients prefer to leave us alone to clean so that they can come home or come in to work to an expertly cleaned space. After all, isn’t one of the biggest perks of acquiring professional cleaning services are that you can spend the time you would be cleaning on other things?
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Do You Send the Same Person Every Time?
We try to because continuity makes for more consistent service. However, sometimes life gets in the way. If the cleaner(s) that typically works on your property isn’t available, another member of our fully licensed and bonded team will arrive at the agreed-upon time and provide the same high level of service you have come to expect from East-West Building Maintenance.
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Do You Conduct Background Checks on Your Employees?
Yes we do. We need to be confident in our employees’ ability to represent the East-West Building Maintenance name, which is why we are very careful when selecting candidates.
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Does East-West Building Maintenance Use Environmentally Friendly Products?
Yes, the management is in constant contact with suppliers ensuring environmentally friendly products are provided to all facilities.
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Does East-West Building Maintenance Provide 24-hour Cleaning Services?
Yes, services can be provided 24 hours per day, and 365 days per year.
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Does East-West Building Maintenance Provide Live 24-hour Telephone Answering Services?
Yes.
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Can East-West Building Maintenance Provide Services in High-security Facilities?
Yes, a number of our staff possesses enhanced security clearance.
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Does Staff Receive Training in WHIMS?
Yes, all employees are required to complete WHMIS training prior to providing services at all facilities.
